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Effective Date: June 1, 2026
Eligible non-Shopify Basic accounts may receive a seven-day mandate-backed trial. Pro, Max, Shopify-origin Basic and ineligible Basic purchases charge immediately. We do not generally offer refunds after a confirmed monthly charge, except as described below.
If you forget to cancel a trial or subscription and are charged, you may request a refund within 48 hours of the charge by contacting help@glimmio.com. Refund approval and rail availability are confirmed before the account is shown as refunded.
Wallet balances are prepaid credits for AI queries and Creative Studio generation. They do not cover email or WhatsApp charges, which your own connected accounts bill directly. Wallet top-ups are non-refundable except where applicable law requires otherwise.
When you top up your wallet, you are purchasing digital credits that are immediately available for use. Unused wallet balances do not expire as long as your account remains active, but they cannot be refunded to your original payment method.
Once wallet credit is used for a completed service, such as an AI response or generated creative, that charge is final. We do not refund credit for completed services.
If you believe a wallet deduction occurred due to a platform bug or system error, please contact support with the specific timestamp and feature used. We will investigate and, if an error is confirmed on our end, credit the deducted amount back to your Glimmio wallet.
You can cancel your subscription at any time from Settings → Billing. Cancellation stops all future recurring charges, but you will retain access to the platform until the end of your current billing period. Canceling your subscription does not automatically trigger a refund of your current billing cycle.
For any questions about billing or refunds, please email help@glimmio.com.