Refund Policy

1. Subscriptions

Glimmio offers a 14-day free trial on all plans. Because you can test the full capabilities of the platform during the trial before being charged, we do not generally offer refunds on monthly or annual subscription fees once a charge has been processed.

If you forget to cancel your trial or subscription and are charged, you may request a refund within 48 hours of the charge by contacting help@glimmio.com. Refunds after 48 hours are granted only at our sole discretion in exceptional circumstances.

2. Wallet Balances

Wallet balances are prepaid credits for AI queries and Creative Studio generation. They do not cover Email, WhatsApp, or SMS charges, which your own connected accounts bill directly. Wallet top-ups are non-refundable.

When you top up your wallet, you are purchasing digital credits that are immediately available for use. Unused wallet balances do not expire as long as your account remains active, but they cannot be refunded to your original payment method.

3. Usage Charges

Once a wallet balance is deducted for a usage-based action (for example, an AI response or creative is generated), that charge is final. We do not refund wallet credits for executed actions.

If you believe a wallet deduction occurred due to a platform bug or system error, please contact support with the specific timestamp and feature used. We will investigate and, if an error is confirmed on our end, credit the deducted amount back to your Glimmio wallet.

4. Cancellations

You can cancel your subscription at any time from Settings → Billing. Cancellation stops all future recurring charges, but you will retain access to the platform until the end of your current billing period. Canceling your subscription does not automatically trigger a refund of your current billing cycle.

Contact Us

For any questions about billing or refunds, please email help@glimmio.com.