Troubleshooting

Meta connection shows 'Expired' or 'Revoked'

Go to Settings → Integrations → Meta → Reconnect. Follow the OAuth flow again. This happens when the Meta access token expires (after 60 days for short-lived tokens) or when you revoke access from Meta Business Settings.

Google Ads shows no campaigns

Ensure you connected a customer account (not just the manager account). If you connected a Manager (MCC) account, go to Settings → Integrations → Google → Select Customer Account to choose the specific client account to link.

Shopify sync is stuck or shows 0 products

Open Settings → Integrations in Glimmio and check the store status. If Glimmio was uninstalled or access was revoked, reinstall it from Shopify and use Finish in Glimmio again. Large catalogs can take longer; sync status remains visible while processing.

Pixel health score is below 80%

Open Meta Ads → Pixel & CAPI or Google Ads → Tag & conversions. Check the tag ID in your own account, how it is deployed, how recent the events are, and your consent settings. Glimmio does not add a storefront pixel of its own.

Purchase events are not appearing in Glimmio

Reconnect Shopify from Glimmio Settings → Integrations. Glimmio validates the custom-app secret and registers the required signed webhooks automatically.

An action failed with 'API Error'

This usually means the connection expired, was revoked, or is missing a permission. Reconnect the affected integration from Settings → Integrations and try the action again.

I cannot see the Approve button on an action

Your workspace role may not allow approvals. Ask a workspace admin to update your role.

Rollback failed

Rollback failure usually means the platform API returned an error when trying to restore the previous state. This can happen if the entity (campaign, ad set, etc.) has been manually changed after the action. Contact support with the action ID for assistance.

Wallet balance is 0 and AI features are not working

Top up your wallet from Settings → Billing → Add Funds. AI and Creative Studio generation require a positive wallet balance. If you are on a plan with included credits, check whether the monthly credits are exhausted. Lifecycle messaging is not blocked by the Glimmio wallet.

I was charged but my wallet balance did not update

Contact support with your payment confirmation. This can happen if the PayU confirmation did not reach our server. Our team can manually credit your wallet.

Scheduled report was not delivered

Check Reports → Delivery History. Common causes include an invalid recipient, temporary email-service unavailability, or creating the report after that day's scheduled time.